Lotte Online Duty Free has introduced new inclusive shopping experiences to enhance the customer's shopping journey. They offer various high-quality features and services to improve the in-store shopping experience. This includes mobile shopping services such as brand store visit reservation, mobile queue ticket, and self-checkout services. Additionally, customers can enjoy personalized product recommendations, promotions, and content that suit their preferences. Lotte Duty Free also provides unmissable chances for customers through special deals and events. They offer a duty-free shopping guide and curated visual and product collections. Customers can even try products on virtually using augmented reality technology.

The Lotte Duty Free App requires certain permissions to function effectively. These permissions are in accordance with the Act on Promotion of Utilization of Information and Communications Network. The app may access, collect, and use personal information with the user's consent for specific purposes. However, additional permissions are not necessary to use the app. Some of the permissions include notification access for deals and recommendations, biometric authentication for secure sign-in, camera access for scanning QR codes and passport details, and location access for in-store checkout. Users have the flexibility to change their app permissions as desired.

For any inquiries or assistance, Lotte Duty Free provides a customer service center for online shopping. Customers can contact them at +82-1688-3020 between 09:00 to 18:00 (KST). Lotte Duty Free is committed to providing a convenient and enjoyable shopping experience while also promoting sustainability through their "DUTY 4 EARTH" initiative.