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TOOLS · ANDROID

Google Support Services

by Google LLC

Share your Android device screen for personalized Google customer support

3.50 ★

(500+ reviews)

Downloads

Everyone

Content rating

A closer look

Overview

The Google Support Services (GSS) app is designed to enhance the customer support experience by allowing users to share their Android device screen with a Google support agent. By sharing their screen, users can receive personalized guidance and assistance from the agent, who can provide on-screen annotations to help resolve any issues. It's important to note that while the agent can see the user's screen, they do not have control over the device. Users have the ability to stop or pause screen sharing at any time. The app comes pre-installed on Pixel devices and Nexus devices with Android 7.1.1 or higher, but can also be installed on most devices running Android 5.0 or higher. However, it cannot be launched independently and is only used when a Google support agent sends an invitation to the user to share their screen.

Overall, the GSS app aims to streamline the support process by providing a visual aid for agents to better understand and address user issues. By allowing agents to see the user's screen and provide on-screen annotations, the app facilitates clearer communication and faster problem resolution. It is compatible with a wide range of Android devices and can be accessed when a support agent sends an invitation to the user.

App Download

Get Google Support Services from an official store or available APK channel.

Available for Android

Get on Google Play Download APK iOS unavailable

Previous Versions

ZIP files require a Split APKs Installer (e.g., SAI) from Google Play to install. Steps: 1. Download SAI from Google Play; 2. Open SAI and tap "Install APKs"; 3. Select the ZIP file; 4. Complete installation.

V3.21.1

Package Name: com.google.android.apps.helprtc
Version Name: V3.21.1
Version Code: V3.21.1
File Size: 17.55 MB
Update time: 2022-10-31

Frequently Asked Questions

What is the latest version of Google Support Services?

The latest version currently listed by Appspicked is V3.21.1, with information updated on Mar 11, 2026. Versions may vary by device, region, or rollout schedule, so users should also check Google Play or announcements from Google LLC.

Is Google Support Services safe to download and use?

No website can guarantee that an app is completely risk-free. Appspicked recommends downloading Google Support Services only from an official app store or a verified channel operated by Google LLC. Before installing, confirm the developer name, package ID com.google.android.apps.helprtc, requested permissions, privacy policy, and download source.

Why can’t I find Google Support Services in the App Store?

Google Support Services may be unavailable because of regional restrictions, device incompatibility, account or age settings, a temporary removal, a name change, or because it has not been released for that platform. An Android package page does not necessarily mean that an iOS App Store version exists. Check Google LLC’s official website for current availability.

Where can I download or update Google Support Services?

Use Google Play or another official download channel provided by Google LLC whenever possible. Appspicked provides app information and store links, but users should verify the destination domain and publisher before downloading or updating the app.

Why is the version shown on Appspicked different from the app-store version?

The information on Appspicked may represent the most recently indexed snapshot. App stores sometimes release updates gradually or display different versions according to region, device, operating system, or testing group. The official store listing should be treated as the final reference.

Which devices and operating systems support Google Support Services?

Google Support Services is listed for Android, with a reported minimum requirement of Not specified. Actual compatibility may also depend on the device model, region, available storage, hardware features, and installed system components.

Is Google Support Services free?

The initial download may be free, but subscriptions, advertising, paid features, or in-app purchases may still apply. Prices and available purchases can vary by country and version. Check the payment information displayed by Google Play before completing a transaction.

What should I do if Google Support Services cannot be installed or updated?

Check the network connection, storage space, operating-system version, account region, and device compatibility. Restart the device and try again through the official store. If the problem continues, consult the support resources provided by Google LLC.