Apps

Games

Articles

BUSINESS · ANDROID

OpenText Service Management

by OpenText Corp.

This app is the mobile version of OpenText Service Management.

4.40 ★

(1k+ reviews)

50k+

Downloads

Everyone

Content rating

A closer look

Overview

The Enterprise Service Management (ESM) mobile app serves as the mobile counterpart to Service Management Automation, offering a range of functionalities for both end-users and agent users. End-users can utilize the app to search for service or support offerings, create new requests, approve or deny request approvals, and more. The app also supports smart ticketing and Virtual Agent assistance, allowing for efficient service management on the go. Additionally, users can easily switch between different tenants to access relevant information.

Agent users can leverage the ESM mobile app to efficiently handle service requests and incidents. They can search for specific requests, incidents, people, and knowledge articles, as well as update detailed information and post comments on requests or incidents. The app enables agents to view and manage tasks and incidents in a personalized manner, with the ability to filter lists based on criteria such as priority. Furthermore, agents can add solutions to requests or incidents and easily contact individuals through the app.

To access the full details of the latest release of the ESM mobile app, users are directed to refer to the OpenText online documentation for Release Notes. It is important to note that the app requires connectivity to the OpenText Service Management Automation Suite. Activation of the mobile app can be done by scanning a QR code from the company's Service Management Automation Service Portal website or by contacting the IT administrator for an activation URL. This ensures seamless integration and access to the app's features for users within the organization.

App Download

Get OpenText Service Management from an official store or available APK channel.

Available for Android

Get on Google Play Download APK iOS unavailable

Previous Versions

ZIP files require a Split APKs Installer (e.g., SAI) from Google Play to install. Steps: 1. Download SAI from Google Play; 2. Open SAI and tap "Install APKs"; 3. Select the ZIP file; 4. Complete installation.

V24.3.0

Package Name: com.microfocus.sma.mobile.app
Version Name: V24.3.0
Version Code: V24.3.0
File Size: 23.48 MB
Update time: 2024-6-17

Frequently Asked Questions

What is the latest version of OpenText Service Management?

The latest version currently listed by Appspicked is V24.3.0, with information updated on Mar 11, 2026. Versions may vary by device, region, or rollout schedule, so users should also check Google Play or announcements from OpenText Corp..

Is OpenText Service Management safe to download and use?

No website can guarantee that an app is completely risk-free. Appspicked recommends downloading OpenText Service Management only from an official app store or a verified channel operated by OpenText Corp.. Before installing, confirm the developer name, package ID com.microfocus.sma.mobile.app, requested permissions, privacy policy, and download source.

Why can’t I find OpenText Service Management in the App Store?

OpenText Service Management may be unavailable because of regional restrictions, device incompatibility, account or age settings, a temporary removal, a name change, or because it has not been released for that platform. An Android package page does not necessarily mean that an iOS App Store version exists. Check OpenText Corp.’s official website for current availability.

Where can I download or update OpenText Service Management?

Use Google Play or another official download channel provided by OpenText Corp. whenever possible. Appspicked provides app information and store links, but users should verify the destination domain and publisher before downloading or updating the app.

Why is the version shown on Appspicked different from the app-store version?

The information on Appspicked may represent the most recently indexed snapshot. App stores sometimes release updates gradually or display different versions according to region, device, operating system, or testing group. The official store listing should be treated as the final reference.

Which devices and operating systems support OpenText Service Management?

OpenText Service Management is listed for Android, with a reported minimum requirement of Not specified. Actual compatibility may also depend on the device model, region, available storage, hardware features, and installed system components.

Is OpenText Service Management free?

The initial download may be free, but subscriptions, advertising, paid features, or in-app purchases may still apply. Prices and available purchases can vary by country and version. Check the payment information displayed by Google Play before completing a transaction.

What should I do if OpenText Service Management cannot be installed or updated?

Check the network connection, storage space, operating-system version, account region, and device compatibility. Restart the device and try again through the official store. If the problem continues, consult the support resources provided by OpenText Corp..